Terms of service
Welcome to Aura Apparels.
These Terms and Services govern your use of the Aura Apparels website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms and Services. If you do not agree with these terms, please do not use our website or place an order.
About Aura Apparels
Aura Apparels is an online jewelry store offering earrings and other jewelry products to customers in the United States.
Our business information and customer support details are provided on our website so customers can understand how to contact us and receive assistance.
Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms and Services.
You agree not to use the website in a way that may interfere with its operation, attempt to gain unauthorized access to any part of the website, or use the website for unlawful purposes.
We may update, change, suspend, or discontinue parts of the website when necessary for operational or business reasons.
Product Information
We make product information available on the applicable product pages, including product descriptions, images, pricing, and other relevant details.
Customers should review the information provided on a product page before placing an order.
Product images may appear differently depending on the customer's device, display settings, or other viewing conditions.
Product Availability
Product availability may change from time to time.
If an ordered product becomes unavailable or we are unable to fulfill an order, we will contact the customer using the information provided with the order and explain the available options.
Prices and Order Information
Product prices are displayed on our website and during checkout.
Customers can review their product selection, shipping information, and applicable order charges before completing a purchase.
Aura Apparels provides free shipping.
We do not add hidden taxes or undisclosed charges to an order. Any applicable charges displayed during checkout will be shown before the customer completes the purchase.
Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
An order is considered placed after the checkout process has been successfully completed and the payment has been accepted by the applicable payment provider.
Customers should review their order information before completing checkout.
If there is an issue with an order, Aura Apparels may contact the customer using the contact information provided during checkout.
Payment
Aura Apparels accepts the payment methods displayed during checkout.
Payments are processed through the applicable payment method and payment provider selected by the customer.
If a payment is unsuccessful, declined, or reversed, the customer may need to use another available payment method or contact the applicable payment provider.
For more information, please review our Payment Policy.
Shipping and Delivery
Aura Apparels provides free shipping.
Our standard shipping and handling timeframe is approximately 5–8 days.
The timeframe includes handling and transit. Actual delivery time may vary depending on the destination and carrier.
For additional information about shipping, please review our Shipping Policy.
Returns and Refunds
Customers may request a return within 30 days after receiving their product, subject to the conditions described in our Return and Refund Policy.
Customers do not pay return shipping charges for an approved return.
Customers must contact Aura Apparels by email before sending a product back so that the return request can be reviewed and the applicable instructions can be provided.
After an approved return has been reviewed and the refund has been approved, the refund is processed within 7 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.
For complete information, please review our Return and Refund Policy.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
We will review the request based on the current status of the order.
Once an order has been processed or shipped, cancellation may no longer be possible.
If an eligible cancellation is approved and a refund is due, the applicable refund will be processed according to our Return and Refund Policy.
Customer Communication
By placing an order or contacting Aura Apparels, you agree that we may communicate with you regarding your order, payment, shipping, return, refund, or customer support request using the contact information you provide.
We aim to respond to customer inquiries within 24 hours.
Website Content
The content available on the Aura Apparels website, including text, graphics, product images, logos, page designs, and other materials, may be owned by Aura Apparels or used with appropriate permission.
You may not reproduce, copy, distribute, modify, or use website content for commercial purposes without appropriate authorization.
Third-Party Services
Our website may use third-party services, including payment and shipping providers, to support certain store functions.
Third-party services may have their own terms and policies. Their processing times and availability may be outside the direct control of Aura Apparels.
Privacy
Information submitted through our website is handled according to our Privacy Policy.
Please review our Privacy Policy to understand how information may be collected, used, and handled when you use our website or place an order.
Changes to These Terms
Aura Apparels may update these Terms and Services when necessary to reflect changes to our website, products, services, business operations, or applicable requirements.
The updated version published on our website will apply from the date it is posted unless otherwise stated.
Contact Us
If you have questions about these Terms and Services, your order, or any other matter related to Aura Apparels, please contact us.
Aura Apparels
5830 E 2nd St Casper, WY 82609 United States
Phone: 1 (617) 555-0107
Email: support@auraapparels.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Customer Support Response Time: Within 24 hours