Refund policy
At Aura Apparels, we want our customers to have clear information about the return and refund process before placing an order.
This Return and Refund Policy explains when a product may be returned, how to request a return, and how refunds are processed.
30-Day Return Period
Customers may request a return within 30 days after receiving their product.
The return period begins on the date the customer receives the order.
Return requests submitted after the 30-day period may not be eligible for a return.
How to Request a Return
To request a return, contact Aura Apparels by email at support@auraapparels.com.
Please include your order number and information about the product you would like to return.
Our team will review the request and, if approved, provide the applicable return instructions.
Please contact us and wait for return instructions before sending a product back.
Return Shipping Charges
Customers do not pay return shipping charges for an approved return.
Aura Apparels will provide the applicable return instructions after the return request has been reviewed and approved.
Return Conditions
Returned products should be sent according to the return instructions provided by Aura Apparels.
The return must be requested within 30 days after the product was received.
Additional return requirements may apply depending on the product and the circumstances of the return. Our support team will provide the applicable instructions when reviewing a return request.
Refund Process
Once an approved return has been received and reviewed, Aura Apparels will process the applicable refund.
After the refund has been approved, the refund is processed within 7 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's payment provider or financial institution.
Refund Method
Refunds are issued using the applicable payment method associated with the original order, where possible.
The timing of the refund appearing in the customer's account is controlled in part by the payment provider or financial institution.
Damaged or Incorrect Products
If you receive a product that is damaged or different from what you ordered, contact us as soon as possible.
Please provide your order number and a description of the issue. Our team will review the information and provide instructions for the next steps.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
We will review the cancellation request based on the current status of the order. Once an order has been processed or shipped, cancellation may no longer be possible.
If an eligible cancellation is approved and a refund is due, the applicable refund will be processed according to this policy.
Questions About Returns or Refunds
If you have any questions about a return or refund, contact our customer support team by email.
Email: support@auraapparels.com
We aim to respond to customer inquiries within 24 hours.
Contact Information
Aura Apparels
5830 E 2nd St Casper, WY 82609 United States
Phone: 1 (307) 466-6427
Email: support@auraapparels.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Customer Support Response Time: Within 24 hours