Shipping policy

At Aura Apparels, we aim to provide clear information about shipping and delivery before you place an order.

This Shipping Policy explains our shipping charges, processing and transit timeframe, and how customers can contact us about their orders.

Free Shipping

Aura Apparels provides free shipping.

There is no separate shipping charge added to the order for standard shipping.

Shipping and Handling Time

Our standard shipping and handling timeframe is approximately 5–8 days.

This timeframe includes both handling and transit.

Handling refers to the time needed to prepare an order for shipment. Transit refers to the time the shipment is in transportation to the delivery address.

The 5–8 day timeframe is an estimated standard timeframe and actual delivery time may vary depending on the destination and carrier.

Order Processing

After an order is successfully placed, it is prepared for shipment.

The handling period is included within the standard 5–8 day shipping and handling timeframe.

Customers can contact our support team if they have questions about the status of their order.

Delivery Information

Orders are shipped to the delivery address provided by the customer during checkout.

Customers should carefully review their shipping information before completing an order.

If you notice an issue with your shipping address after placing an order, contact us as soon as possible.

We will review the request based on the current status of the order. Once an order has been processed or shipped, changes to the shipping address may no longer be possible.

Tracking Information

When tracking information is available for an order, it may be provided through the applicable order or shipping notification.

If you have a question about your shipment or tracking information, contact our customer support team with your order details.

Delivery Delays

The standard shipping and handling timeframe is approximately 5–8 days, but actual delivery time may vary depending on the destination and carrier.

If your order has not arrived within the expected timeframe, please contact us by email with your order information so our support team can review the situation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you realize that your shipping information is incorrect, contact Aura Apparels as soon as possible.

We will review the request based on the order status and provide assistance where possible.

Shipping Questions

For questions about an order, shipping status, delivery, or tracking information, please contact us by email.

Please include your order number and relevant details so our team can review your request.

We aim to respond to customer inquiries within 24 hours.

Shipping Charges and Taxes

Standard shipping is free.

Aura Apparels does not add hidden taxes or undisclosed charges to an order.

Any applicable charges displayed during checkout will be shown before the customer completes the purchase.

Returns and Shipping

Customers may request a return within 30 days after receiving their product, subject to the conditions in our Return and Refund Policy.

Customers do not pay return shipping charges for an approved return.

Customers should contact Aura Apparels by email before sending a product back and wait for the applicable return instructions.

Contact Information

If you have any questions about shipping or your order, please contact us.

Aura Apparels

5830 E 2nd St Casper, WY 82609 United States

Phone: 1 (307) 466-6427

Email: support@auraapparels.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Customer Support Response Time: Within 24 hours