About Us
Welcome to Aura Apparels.
Aura Apparels is a US-based online jewelry store offering earrings and other jewelry pieces for customers looking for different styles for everyday wear and special occasions.
Our store was created around a simple idea: make online jewelry shopping clear and straightforward by providing customers with useful product information, transparent policies, accessible customer support, and a clear ordering process.
Our Jewelry Collection
At Aura Apparels, our collection includes earrings and jewelry in a variety of styles.
Each product page provides the available product information, images, pricing, and other relevant details to help customers review an item before placing an order.
We aim to keep the information on our website clear and consistent so customers can make their purchasing decisions based on the information provided for each product.
A Straightforward Shopping Experience
We believe customers should be able to easily understand how an online order works before making a purchase.
Our website provides information about products, pricing, payment methods, shipping, returns, refunds, and customer support.
Shipping is free, and we do not add hidden taxes or undisclosed charges to an order.
Our standard shipping and handling period is approximately 5–8 days. Customers can contact our support team if they have questions about an order or need assistance at any stage of the purchasing process.
Customer Support
Our customer support team is available to help with questions about products, orders, payments, shipping, returns, and refunds.
Customers can contact us by email, and we aim to respond to customer inquiries within 24 hours.
For return requests, customers should contact us by email before sending a product back. We will review the request and provide the applicable return instructions.
Returns and Refunds
Customers may request a return within 30 days after receiving their product, subject to the conditions outlined in our Return and Refund Policy.
For approved returns, customers do not have to pay the return shipping charge.
After a return has been reviewed and the refund has been approved, we process the refund within 7 business days. The time required for the funds to appear in the customer's account may vary depending on the customer's payment provider or financial institution.
Customers should review our complete Return and Refund Policy for the applicable requirements and return process.
Our Approach to Transparency
Aura Apparels aims to provide customers with clear and accessible information about our business and the services available through our online store.
Our website includes information about our business, products, payment methods, shipping process, returns and refunds, privacy practices, terms of service, and ways to contact us.
We work to keep this information consistent across our website so customers can understand what to expect when shopping with Aura Apparels.
Business Information
Aura Apparels
5830 E 2nd St
Casper, WY 82609
United States
Phone: 1 (617) 555-0107
Email: support@auraapparels.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Customer Support Response Time: Within 24 hours